Employee engagement

Employee engagement, also called work engagement or worker engagement, is a business management concept. An "engaged employee" is one who is fully involved in, and enthusiastic about, his or her work, and thus will act in a way that furthers their organization's interests. According to Scarlett Surveys, "Employee Engagement is a measureable degree of an employee's positive or negative emotional attachment to their job, colleagues and organization which profoundly influences their willingness to learn & perform at work". Thus engagement is distinctively different from satisfaction, motivation, culture, climate and opinion and very difficult to measure.



Aspects of Employee Engagement

Three basic aspects of employee engagement according to the global studies are:-

· The employees and their own unique psychological make up and experience
· The employers  and their  ability to  create the  conditions that  promote employee
engagement
· Interaction between employees at all levels.
Thus it is largely the organization’s  responsibility to create an enviro nment and culture
conducive to this partnership, and a win-win equation.



Factors Leading to Employee Engagement


Career Development-

 Opportunities for Personal Development

Organizations with  high levels  of  engagement  provide employees with  opportunities to
develop  their  abilities,  learn  new  skills,  acquire  new  knowledge  and  realise  their
potential.  When  companies plan  for  the career  paths  of  their  employees  and  invest  in
them in this way their people invest in them.
Career Development – Effective Management of Talent
Career  development  influences  engagement  for  employees  and  retaining  the  most
talented employees and providing opportunities for personal development.
Feeling
valued
 &
Involved
Career Development- Opportunities
for personal development
Career Development – Effective
Management of talent
Leadership- Clarity of company
values
Leadership – Respectful treatment
of employees
Leadership – Company’s standards
of ethical behavior
Empowerment
Image
Equal opportunities & fair treatment
Performance Appraisal
Pay & benefits
Health & Safety
Job satisfaction
     Communication
    Family friendliness
Co-operation8

Leadership-
Clarity of Company Values

Employees  need  to  feel  that  the  core  values  for  which  their  companies  stand  are
unambiguous and clear.
Leadership – Respectful Treatment of Employees
Successful  organizations  show  respect  for each employee’s  qualities and contribution  –
regardless of their job level.
Leadership – Company’s Standards of Ethical Behaviour
A company’s ethical stand ards also lead to engagement of an individual

Empowerment

Employees want to be involved in decisions that affect their work. The leaders of highengagement  workplaces  create a  trustful and  challenging  environment,  in  which
employees  are encouraged  to dissent  from the  prevailing orthodoxy  and  to  input  and
innovate to move the organization forward.
Image
How  much  employees  are  prepared  to  endorse  the  products  and  services  which  their
company  provides  its  customers  depends  largely  on  their  perceptions  of  the  quality  of
those  goods  and  services.  High levels  of  employee engagement  are inextricably linked

with high levels of customer engagement